Top 10 Wellness, Luxury and Romantic Bali Hotels by TrustYou

Top 10 Wellness, Luxury and Romantic Bali Hotels by TrustYou | TrustYou is the world’s largest guest feedback platform that helps to collect, analyze and manage reviews through easy-to-use dashboards to improve the online reputation across the web and increase bookings.

It has released a list of the top 10 hotels in Bali in three categories: top 10 best wellness, top 10 best luxury, and top 10 best romantic hotels, as follows:

1. The Kayon Resort, Ubud

Banjar Kepitu, Desa Tagalalan (115.2630142,-8.4977259)

TrustYou Score: 96.15

2. Pondok Ayu, Sanur Denpasar

Sanur, Denpasar, Bali, Indonesia (115.259634,-8.695061)

TrustYou Score: 95.64

3. Mandapa, A Ritz-Carlton Reserve, Ubud

Jalan Kedewatan 9, Banjar Kedewatan (115.2457896,-8.4911225)

TrustYou Score: 95.04

4. The St. Regis Bali Resort, Nusa Dua

Kawasan Pariwisata, Nusa Dua, Lot S6 (115.2333333,-8.8)

TrustYou Score: 94.84

5. Puri Mas Boutique Resort & Spa, Lombok

Jl. Raya Lombok, Mangsit (116.6719,-8.50689)

TrustYou Score: 94.67

6. Uma Sapna, Seminyak

Jl. Drupadi No. 20xx (115.165331,-8.695247)

TrustYou Score: 94.57

7. The Samaya Ubud Bali, Ubud

Banjar Baung, Desa Sayan (115.2452322,-8.5090428)

TrustYou Score: 94.51

8. The Legian Bali, Seminyak | Bali

Jalan Kayu Aya, Seminyak Beach (115.15712,-8.683581)

TrustYou Score: 94.34

9. Komea Villas, Bali

Jl. Subak Sari No.7, Br. Tegal Gundul - Tibu Beneng, Canggu (north Seminyak (115.1711298,-8.7391836)

TrustYou Score: 94.20

10. Chapung SeBali Resort and Spa, Ubud

Jl. Raya Sebali No. 5 Keliki, Tegalalang (115.26064,-8.479362)

TrustYou Score: 94.18

TrustYou has the largest database of analyzed review content - collecting and analyzing over 3 million traveler reviews, surveys, and social posts from all across the web, every week, for 500,000 hotels and restaurants.  

Why there are so many “non-brand” hotels in the top 10 list: 

Hotels can position themselves strongly online and travelers have a lot of options to choose from nowadays.

Studies show: A good review score & online reputation are influencing booking decisions immensely. → Online Search and Booking Behavior, 2017

The ranking of decision-making factors are:

1. Nightly Rate
2. Review Score
3. Hotel Class
4. Hotel Image
5. Brand

So reviews have a bigger impact on a traveler’s opinion of a hotel than the brand which explains why so many of the hotels in the lists are non-brand hotels. What really matters is the experience the hotel offers, especially in the categories that are ranked. The experience will be rated by guests and impact the next travelers' decisions. To make sure to encourage guests to write reviews and rate their stay makes a significant impact on the online reputation and bookings.

More information can be found on a blog post by Nicholas Scott Johnson here.